Exchange and Return Policy

We,All cares about the happiness of its consumers and we do everything possible to ensure that nothing wrong happens.

Problems can happen, but you can be sure that we are on your side to resolve them in the best possible way. Therefore, below we will clarify all the terms of exchange and returns, so that you have no doubts when you feel that something in the process was unsuccessful.

Important: keep your invoice carefully, it is necessary in this process and you can locate your details, orders, shipping and other important information for any problem that may occur with your purchase.


  • According to Article 49 of the Consumer Protection Code, you can exchange or cancel your purchase made on our Website within seven calendar days, counting from the date you receive the product. You can receive back the amount you paid or exchange it for another product that is in stock. However, this exchange or return can only be made if the product is in its original packaging, without signs of use and keeping the original seal intact.
  • An important tip: choose your products correctly. Use our channels and communications to answer any questions before purchasing. We do not exchange products that have been used.
  • Before returning or exchanging we need to know what happened to your product, please tell us at the reason why you are returning or giving up the product you purchased and don't forget to include a copy of your invoice.
  • Once we make contact, we will assist you with the correct way to return. When the product arrives, we will analyze it and, in accordance with this policy and Brazilian legislation, notify you of the approval or rejection of your order.
  • The exchange time will depend on where you live, remembering that we depend on the Post Office delivery time.
  • If the chosen product is not available for exchange, you have a few options: choose another product, opt for a purchase/discount voucher or cancel the purchase. If the chosen product has a higher value than your first product, the difference can be paid by bank deposit into an account informed by our service team. With the voucher, you will receive a code to use on your next purchase on the We,all website. If you do not want to make the exchange, you can cancel your purchase immediately after completing the return process.

REFUNDS (if applicable)

  • After the procedure described in the item above and once the product for return is received and verified, we will notify you of the approval or rejection of the order.
  • If approved, your refund will be processed. We will automatically issue credit to your credit card or payment method for the purchase in accordance with the applicable policy of the payment method in question.

LATE OR MISSING REFUND (if applicable)

  • If you still haven't received your refund, first check your bank account again.
  • Then contact your credit card company, as it may take some time for your refund to be processed.
  • Then contact your bank. There is generally a processing time before a refund is issued.
  • If you've already done all of this and still haven't received your refund, please contact us at

PROMOTIONAL GOODS (if applicable)

  • Only regular priced items can be refunded, unfortunately sale merchandise cannot be refunded.


  • When you receive your order, pay attention to how your package arrived. Have you noticed any defects in the packaging or product? You can refuse receipt.
  • Make a note on the back of the invoice, which is on the outside of the box or on the delivery receipt, telling what happened or what you noticed was wrong. And your product will be taken back.
  • Then get in touch with our team so we can help you.


  • Check your email and delivery address, the same one registered on our website, it is at this physical address that your order will arrive. In the registered email you will receive tracking codes, information about order status and other information. So, check your details and write down your passwords.

We ask for our customers' understanding. We,All believes in natural ingredients, small and unique batches, respect for our people chain. Our products are manufactured in a special way, so our process is not the same as the traditional cosmetics industry. We thank you for choosing We,All and hope for a unique experience with their products. <3